Dan Tynan from Aabaco shares the horrifying story of a woman whose reputation and husband’s business were defamed by the owners of a naturopathic website due to a billing dispute. Based on an interview with ReputationDefender CEO Rich Matta, Tynan explains what steps can be done to protect a small business’s reputation in this type of situation. Read the article >>
In this interview with GQ, ReputationDefender CEO Rich Matta talks about the importance of online reputation management and what individuals and businesses can do to improve their image on the Web. Read the article >>
In this article about a man falsely accused and maliciously targeted by Philadelphia police, ReputationDefender CEO Rich Matta talks about the EU “right to be forgotten” as well as what it takes to fight incorrect online perceptions in the US. Read the article >>
This article discusses the impacts of cyberbullying and online harassment, the rise of insurance against such a risk, and the costs of remediation. It includes commentary by ReputationDefender CEO Rich Matta as well as tips on protecting your online reputation. Read the article >>
In this Reuter’s article, journalist Amy Tennery interviews ReputationDefender CEO Rich Matta about what people can do to deal with embarrassing online photos and cyberbullying. Read the article >>
In this exposé on revenge porn, the Guardian interviews ReputationDefender founder Michael Fertik on what can be done to stop the propagation of unsavory photos online. Read the article >>
This CNET article provides a great rundown of the resources available to victims of revenge porn. It includes information on ReputationDefender's services, a range of legal options, and other tactics individuals can use to get illicit online photos removed or obfuscated. Read More >>
US News provides a good overview of how your online reputation can affect your career prospects, as well as tips for those who aren't sure how to start building their online presence. Read More >>
In this piece, the India Time's Priyanka Sangani interviews ReputationDefender CEO Michael Fertik about the ways companies are using personal online data to make hiring decisions. The article also discusses key themes from Fertik's recent book, The Reputation Economy, and offers advice about "Big Analysis" for businesses. Read More >>
The Stevie® Awards are business awards that recognize excellence from both individuals and organizations, chiefly in sales and customer service. Created in 2002, the Stevies have become a guidepost for the most service-minded companies around the globe. This year’s results are in and it’s official: 2015 marks the fifth year that ReputationDefender’s Customer Support department has won an award for excellence! Because online firms are infrequently recognized in this area, we are especially delighted to be spotlighted by the Stevies.
As the pioneer in Online Reputation Management (ORM), we have always believed that taking great care of our customers is vital to moving the entire ORM category forward. Our employees act as advisors and educators and the customer service team is perhaps the most important “ear” and “voice” where this is concerned.
We won our first Stevie in 2011. Since then, we have tripled our customer base and more than doubled our staff, all while maintaining a standard of excellence in service that earned us four more awards!
We are honored to take home a trophy this year from among a pool of 1,900 nominees in the various categories. Hats off to our employees for their efforts, and thank you to all who voted in support of our team!
Finally, congratulations to all the other Stevie award winners who demonstrate what it means to be customer-focused today. We know we’re in good company!